Customer Service/Order Processor
3.
1 Saukville, WI Saukville, WI Full-time Full-time Estimated:
$32.
3K - $40.
9K a year Estimated:
$32.
3K - $40.
9K a year 5 days ago 5 days ago 5 days ago The role requires the ability to work without direct supervision, demonstrate a high degree of organization and attention to detail.
In addition, possess a service mindset by being accurate, thorough and, the desire to provide a high-quality customer experience.
Tasks and Duties:
Manage and maintain customer correspondence including phone and email.
Provide phone and email coverage as part of the customer service team along with timely and accurate confirmation and/or response.
Conduct thorough investigation of customer issue and communicate next steps along with the follow up process and procedure.
Create product and service orders within company systems and generate paperwork related to full camera systems, parts and service.
Manage and maintain schedule(s) adjusting as needed to meet customer(s) requirements.
Communicates changes in scope of work or schedule both internally and externally in a timely manner.
Responsible for follow up and closure on all outstanding quotes, orders and RMA's.
Coordinate shipment schedules and prepares all shipment related paperwork required for delivery to customer in compliance with company and carrier quality and product integrity requirements.
Ensures all outgoing testing procedures associated with the transaction are completed along with corresponding documentation and system(s) updates.
Understanding of transportation terminology and requirements in relation to carriers including but not limited to - UPS, Fed Ex, LTL etc.
Ensures items and documentation per process and procedure is appropriately allocated to the required company locations and departments.
Perform individual system and data entry and be proficient in handling electronic images, spreadsheets and documents within a Network environment.
Direct use and knowledge of working with Office 365 and Microsoft Tools (Excel, Word) helpful.
Guidelines and Requirements:
Teamwork - Accepts direction from supervisor(s) and contributes to building a positive team.
Treats others with respect and consideration.
Focus is on resolution, individual responsibility and adapting to changes.
Attendance - On time and prepared to work as scheduled.
Understands flexibility in schedule may be required to address customer timelines.
Reasoning - Apply common sense understanding to instructions.
Able to work independently and deal with a variety of situations.
Focus on details and being thorough on customers behalf.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Saukville, WI Saukville, WI Full-time Full-time Estimated:
$32.
3K - $40.
9K a year Estimated:
$32.
3K - $40.
9K a year 5 days ago 5 days ago 5 days ago The role requires the ability to work without direct supervision, demonstrate a high degree of organization and attention to detail.
In addition, possess a service mindset by being accurate, thorough and, the desire to provide a high-quality customer experience.
Tasks and Duties:
Manage and maintain customer correspondence including phone and email.
Provide phone and email coverage as part of the customer service team along with timely and accurate confirmation and/or response.
Conduct thorough investigation of customer issue and communicate next steps along with the follow up process and procedure.
Create product and service orders within company systems and generate paperwork related to full camera systems, parts and service.
Manage and maintain schedule(s) adjusting as needed to meet customer(s) requirements.
Communicates changes in scope of work or schedule both internally and externally in a timely manner.
Responsible for follow up and closure on all outstanding quotes, orders and RMA's.
Coordinate shipment schedules and prepares all shipment related paperwork required for delivery to customer in compliance with company and carrier quality and product integrity requirements.
Ensures all outgoing testing procedures associated with the transaction are completed along with corresponding documentation and system(s) updates.
Understanding of transportation terminology and requirements in relation to carriers including but not limited to - UPS, Fed Ex, LTL etc.
Ensures items and documentation per process and procedure is appropriately allocated to the required company locations and departments.
Perform individual system and data entry and be proficient in handling electronic images, spreadsheets and documents within a Network environment.
Direct use and knowledge of working with Office 365 and Microsoft Tools (Excel, Word) helpful.
Guidelines and Requirements:
Teamwork - Accepts direction from supervisor(s) and contributes to building a positive team.
Treats others with respect and consideration.
Focus is on resolution, individual responsibility and adapting to changes.
Attendance - On time and prepared to work as scheduled.
Understands flexibility in schedule may be required to address customer timelines.
Reasoning - Apply common sense understanding to instructions.
Able to work independently and deal with a variety of situations.
Focus on details and being thorough on customers behalf.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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